Quality Management
5 credits
Syllabus, Bachelor's level, 1TG243
A revised version of the syllabus is available.
- Code
- 1TG243
- Education cycle
- First cycle
- Main field(s) of study and in-depth level
- Industrial Engineering and Management G1N
- Grading system
- Fail (U), Pass (3), Pass with credit (4), Pass with distinction (5)
- Finalised by
- The Faculty Board of Science and Technology, 30 May 2017
- Responsible department
- Department of Civil and Industrial Engineering
Entry requirements
General entry requirements
Learning outcomes
After successfully completing the course the student should be able to
- explain and account for central and important ideas and concepts used in Quality Management, such as customer, dimensions of quality and process,
- apply the process approach in order to understand organisations,
- apply the most common Quality Management methods and tools in different organisations,
- explain and account for leadership in quality work,
- explain and account for quality management systems and quality business models,
- explain and account for the main quality programmes,
- explain and relate to each other the different concepts of quality management, leadership, quality and improvement.
Content
Quality definitions and dimensions of quality, customer, processes and process approach. Quality models and quality management. Different quality philosophies. Different quality methods and tools in quality development. How leadership, quality and improvements relates to each other.
Instruction
Lectures and exercises.
Assessment
Written assignments.