Entry requirements

General entry requirements

Learning outcomes

After completing the course, students should be able to:

• define customer, quality and process in industrial companies and other organisations
• describe the meaning of the concept of quality and how the definition, the interpretations, the methodologies and the meaning of this concept have changed over time
• apply the process perspective to understand flows
• give an account of the core values, methodologies and tools that an engineer uses in quality technology
• apply the most common quality methodologies and quality tools to industrial organisations
• give an account of different types of variation
• apply basic statistical tools that are useful for engineers to analyse variation and normally distributed data
• describe how the concepts of quality technology, leadership, quality and improvement relate to one another.

Content

Quality definitions and quality perspectives. Continuous improvement. The history of quality management. The cornerstones of offensive quality management. Processes and the process perspective in industrial activities. Different methodologies and tools for the engineer's work on quality management in industrial organisations, such as the seven quality control tools and the seven management tools. The basics of statistical variation. Systematic and random variation. Analyses of normally distributed data. Quality control for normally distributed data. Capability. Computer-based aids for the engineer's analysis of quantitative data in connection with quality management. How leadership, quality and improvement relate to one another.

Instruction

Lectures, laboratory sessions and assignments.

Assessment

Written examination, laboratory sessions, oral presentations and written assignments.

If there are special reasons for doing so, an examiner may make an exception from the method of assessment indicated and allow a student to be assessed by another method. An example of special reasons might be a certificate regarding targeted pedagogical support from the University's disability coordinator.