Report an error
Before reporting a fault on your telephone and/or telephony service, you need to gather information about the issue. We want you to find as much background information as possible and provide us with a problem description. Depending on the telephone technology and/or telephony service, we require different types of information, which are detailed below. Errror/fault reports should be sent to IT support.
Please note that in cases where external service partners are involved, and it turns out that the issue is due to equipment or user error, charges may apply.
Fixed Telephony
Analog phone
If there is no dial tone, the line is "crackling," or you experience call quality issues during conversations, please perform the following steps before reporting the fault:
- Check that the telephone cord is intact and properly connected to both the telephone and the wall outlet.
- To test the outlet, try connecting another similar phone to "your" wall outlet.
- To test the device, try connecting "your" phone to another working outlet (i.e., one with a functioning extension).
If none of the above actions resolve your issue, please contact us and include the following information in your fault report:
- Extension number
- Phone model
- Any additional equipment
- Address, including room number
- Contact person, including a phone number (other than the extension number)
- Detailed problem description. If more than one person is affected, describe the extent of the issue.
IP Telephony
Regarding IP telephony fault reports, please first contact the IT support specific to your department or unit. If you are unsure where to turn, contact IT support for guidance.
Mobile Telephony, Including Data Packages, Extra Data SIMs, and Mobile Broadband
For issues related to mobile services associated with subscriptions and/or SIM cards, please reach out to IT support.